FAQ - Yumi Organics Overnight Oats - YUMi ORGANICS

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FREQUENTLY ASKED QUESTIONS

We're always happy to answer any question you may have or assist you with anything you need. For a quick answer to frequently asked questions, please check out our FAQ below. Otherwise, contact us or use the chat feature on our site.

ABOUT

Who’s behind Yumi Organics?

We are a team of dieticians based in Montreal. We are passionate in making eating whole grains easy, healthy and delicious. Read about how we got started here.

Are your oats gluten free?

Oats are naturally gluten free but our processing plant is not certified gluten free therefore we can not guarantee that the product does not contain any traces of gluten.

Are your products vegan/vegetarian?

Yes, we are a 100% vegan product!

Can I feed overnight oats to my children?

Absolutely, we have fans as young as 8 months old! Despite being low in sugar, kids love our oats and we recommend our product as a healthy breakfast to get their day started.

How much caffeine is in the matcha overnight oats?

Our matcha overnight outs contain 35mg of caffeine.

How long can I store your products for?

At least 6 months in your pantry.

Are your products allergen free?

All of our products are nut free and certified organic. Please see the ingredient list on individual product pages to see the full ingredient list.

YOUR ORDER

How long will it take to get my order?

Orders are typically shipped out within 24 hours and delivered 48 hours after shipment.

What do I do if there problem with my order?

Email info@yumi-organics.com. We will sort this our for you as soon as possible!

Where do you ship?

We currently ship all across Canada. 

Currently we don’t ship to U.S. Please email info@yumi-organics.com if you are interested in getting our products in US.

Discount Codes Not Working

Make sure that the item you want to obtain a discount on is in your shopping cart. Unfortunately, we can not "make the item appear" in your cart when you apply the discount code. We can only apply discounts to items already in your cart. If you need further assistance, please use the chat function and someone will assist you asap.

SUBSCRIPTIONS

How do I get started with subscription?

It is EASY!

  • Choose the subscription plan that suits you the best
  • Choose your flavours
  • Your Yumi Box will be on the way! 

--> click here to subscribe and save

What do I get with subscription?

6 boxes with 6 portions each. Thats 36 breakfasts delivered right to your doorstep!

Do I need to commit to anything after I subscribe?

NOT AT ALL! No commitment, no binding contracts, no fees for unsubscribing at anytime.

How do I skip/cancel my subscription?

Login here: https://www.yumi-organics.ca/account/login

To skip your order:

  1. On the left, click on Delivery Schedule 
  2. Click "skip"

To cancel your subscription:

  1. On the left, go to Subscription
  2. Click "cancel"

How do I change the flavours in my subscription?

Login here: https://www.yumi-organics.ca/account/login

To change the boxes in your order:

  1. On the left, click on Subscription
  2. Click "Edit"
  3. Click "Change product variant"
  4. Select the new flavours that you want

How do I change the frequency of my deliveries?

Login here: https://www.yumi-organics.ca/account/login

To change the boxes in your order:

  1. On the left, click on Subscription
  2. Click "Edit"
  3. Click "Change Delivery Schedule"
  4. Select the new frequency that you want

When will I be billed?

You are billed the day you first subscribe. Afterwards, you will be billed on the same date at the frequency you specified.

 

For any other questions, please contact us or use our chat function and we will be happy to assist you.